On 22nd May, 2025, at 10:30am a Consumer Outreach Programme by the Telecom Regulatory Authority India (TRAI) was hosted under the banner of IQAC, Sikkim Government College, Namchi, with the IQAC Chairman Dr. Deepak Tewari and Coordinator Dr. Laxmi Rai, in the college auditorium.
The main purpose of the program was to spread awareness regarding the Telecom services and reach out to people who are a prime consumer of these services.
The event registration began at 9:30am, where the students arrived and collected the materials proved by the organizers.
The main event began at 10:30am with the welcoming of Special guests and offering of khadas.
The welcome address was given by Sh. Nilay Dutta, Sr. Research Officer, TRAI RO Kolkata.
A speech was delivered by Sh. Ashim Dutta. Jt. Advisor, TRAI RO Kolkata, to introduce the key notes of the outreach program.
The Vice Principal of Sikkim Government College, Namchi, Dr. Dewan Rai delivered a special address to the guests and participants of the event.
The Chief Guest Sh. Deepak Mukherjee, Spl –DG (T), DoT, West Bengal LSA, addressed the audience, providing key statistics of the Telecom services and future projects that would be introduced in the state.
The first presentation was on TRAI initiatives for protection of Consumer Interests by Sh. Debjit Saha, SRO, TRAI RO Kolkata.
The second presentation/session was on Sanchar Saathi portal of DoT by DoT, West Bengal.
The thirds presentation was on Cyber Frauds and preventive/Remedial measures by Zarmit Lepcha, Cyber Forensic Scientist, Cyber Crime, Sikkim Police.
The representatives for Telecom Service Providers and CAG were introduced, from Airtel, Jio, and Vodafone.
An interactive session was held among the participants, CAG and Telecom Service Providers, where the participants asked questions regarding the services they were using and the issues they were facing.
The program came to an end with the interactive session and everyone dispersed for lunch at 2pm.
The outreach program concluded successfully as the participants submitted their feedback and were exposed to the inner working of Telecom services and the customer services that are provided to them.